Case study · Destination marketing

CityLine

Six years of filling the restaurants, patios and plaza at Richardson's CityLine district.

Location
Richardson, TX
Property
Mixed-use district
Partner since
2020
Crowd on the lawn at CityLine at night
6 yrs
And counting, since 2020
+113%
Business Profile website clicks, 2024 vs. 2023
+37%
Website sessions, 2024 vs. 2023
+160%
Paid search clicks, on fewer impressions

The challenge

A district only works when people show up, and keep coming back.

CityLine is a mixed-use district in Richardson with restaurants, shops, offices and homes around a central plaza. Our job is to keep it top of mind across Dallas–Fort Worth, for the regulars and for people who have never been.

What we did

Always-on paid media, plus a push behind every event on the calendar.

  • Social ads. Prospecting, retargeting, audience match and promoted posts on Facebook and Instagram.
  • Google Search, Display and YouTube. Reaching people looking for food, drinks and things to do in Richardson. Some video ads beat a 2% click-through rate.
  • Events. Campaigns behind Bite Nite, Merry Market, the Hot Cocoa Crawl and First Saturday yoga on the plaza.
  • Tenant promotion. Dining content for tenants like Good Union, Tricky Fish and Edoko.
  • Nextdoor and SEO. Neighborhood ads, plus an SEO audit and cleanup of the district's website.
  • Reporting. An API-connected dashboard and a monthly call on what's working.

Where it stands

In 2024, Business Profile website clicks more than doubled and website sessions rose 37%.

Paid search clicks grew 160% while impressions fell 59%, so the budget reached people more likely to visit. Six years in, CityLine is one of our longest-running partners.

String-lit plaza crowd at CityLine Bite Nite
CityLine date night social story ad
Pizza, wings and a beer flight at CityLine
Tricky Fish patio at night at CityLine
Sushi bento at CityLine

More of our work.

All hospitality & entertainment →
Next case studyEmpire Baking Company →

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